Frequently Asked Questions

Got questions? We've got you covered! Browse through our comprehensive list of frequently asked questions below to find the answers you're looking for. We've compiled this resource to address common inquiries and provide clarity on our services.

General FAQ

These cover general questions about how things work.

Who is a remote assistant?

A remote assistant is an umbrella term used to represent people who provide remote support to clients.

Is a remote assistant the same as a virtual assistant?

Yes, both terms mean the same thing. At Runnovate, we primarily use the term “remote assistant” instead of “virtual assistant” to prevent confusion with AI assistants.

How does the matching process work?

When you sign up, you provide information about your requirements and preferences. Based on this information, our matching algorithm searches through our carefully selected pool of exceptional assistants and identifies those who are well-suited to fulfill your needs. Following this, you'll receive a selection of candidate profiles that closely match your criteria. You can then proceed to schedule interviews with these candidates, allowing you to get better acquainted with them and make an informed decision regarding your preferred assistant.

How long does it take to get an assistant after signing up?

You can expect to receive profiles of qualified candidates whose skills align with your requirements within 24 hours of signing up. Please note that if you sign up over the weekend, we'll get back to you as soon as possible on Monday. If you find profiles that match your needs and you'd like to connect with them, you'll be prompted to submit a matching fee. Upon payment, you'll receive links to schedule meetings with your selected candidates.We prioritize efficiency without compromising quality, ensuring a smooth and timely hiring process for you.

How do you vet the assistants?

We have a rigorous vetting process in place to ensure that we exclusively collaborate with exceptional assistants. Our process involves receiving a large number of applications and conducting extensive vetting and scoring process to ensure that we work with the best.

We conduct thorough hard skills assessments and interviews to evaluate both soft and hard skills of our applicants. These assessments provide valuable insights into their abilities and competencies, which are clearly displayed on their profiles. By incorporating these assessments into our vetting process, we ensure that our assistants possess the necessary skills to meet the diverse needs and demands of our clients.

It's worth highlighting that all our assistants either hold a tertiary education degree or are currently pursuing higher education. This ensures that we consistently provide you with the best of the best in terms of skills, knowledge, and dedication. You can be confident that our assistants are well-qualified and continuously strive for personal and professional growth, guaranteeing exceptional support and expertise.

What if there is no candidate that matches what I am looking for?

In the unlikely event that you don't find a candidate who matches your specific requirements, worry not! We take pride in our virtual assistant roles and have an incredibly high success rate of 99.99% in providing suitable matches. However, if we happen to fall short and you don't find a suitable match, rest assured that you won't incur any costs. It's a risk-free experience for you, ensuring you only pay when you find the right fit.

Pricing FAQ

These cover general questions about pricing. Please check out our pricing page for more information.

How does the pricing work?

Sign up for free and pay only when you start getting matches. If you don't see any candidate that you like, there's no cost to you. It's a risk-free experience, ensuring you pay only when you find the perfect fit.

How much does it cost to be matched with a remote assistant?

Here's some exciting news: if you sign up today, you'll enjoy a special limited-time discount of 50% off on all our plans! That means the basic plan is now priced at just $50, while the premium plan is only $100. It's an amazing deal you wouldn't want to miss out on! Take a look at our pricing page to learn more about our competitive rates and what each plan covers.

Is the matching cost different from the cost of working with an assistant?

Yes, our pricing specifically covers the costs associated with the matching process. We handle all the legwork of sourcing, vetting, and assessing assistants to ensure a quick and efficient hiring experience for you. That's what we charge for – the dedicated effort we put into finding you the perfect fit.

So how much does it cost to work with an assistant?

We understand the importance of finding a rate that aligns with your needs. That's why we kindly request you to share your budget with us during the sign-up process. By doing so, we can ensure that we find assistants who fit within your specified budget range.

Our assistants set their own rates, offering you a variety of options to choose from from $3/hr to $35+/hr. Once you submit your job description, you'll have the ability to view and filter the rates of your matches, allowing you to make an informed decision based on your preferences and budget.

How many assistants can I hire for the basic plan?

With our basic plan, you can hire one assistant. If you require additional job descriptions for new roles, each role will incur a separate cost. Check out our pricing page to learn more about what each plan provides.

How many assistants can I hire for the premium plan?

With our premium plan, you can hire up to 3 assistants for different roles within the same month. After the month ends, additional roles will incur separate costs. Check out our pricing page to learn more about what each plan provides.

Do you provide custom/enterprise pricing?

Certainly! If neither the basic plan nor the premium plan align with your specific hiring requirements, please reach out to us at for custom/enterprise pricing. We'll be more than happy to discuss a tailored solution that meets your unique needs.

Company FAQ

These cover questions that clients looking to hire assistants may have.

Who is Runnovate’s ideal client?

Our ideal client is someone who highly values their time and seeks to delegate low-impact tasks that are repetitive, mundane, and time-consuming. Our primary clients typically include solopreneurs, startup founders, small business owners, and professionals with side businesses. Our diverse pool of assistants allows us to serve a wide range of industries without any limitations on specific sectors. So, regardless of your field or industry, we are here to get you an assistant who will help in streamlining your workload and freeing up your valuable time.

I have never worked with a remote assistant before. What should I do to prepare before bringing in an assistant?

We're here to support you every step of the way! Please check out our hiring blog posts to learn more about the hiring process and what to expect when working with a virtual assistant. Remember, you're never alone in this process. We're always available to lend a helping hand and provide guidance whenever you need it. Count on us to be your trusted partner, ensuring you have the support and resources you need for a seamless and productive working relationship with your assistant.

How does the matching process work?

When you sign up to submit your hire request, you provide information about your requirements and preferences. Based on this information, our matching algorithm searches through our carefully selected pool of exceptional assistants and identifies those who are well-suited to fulfill your needs. Following this, you'll receive a selection of candidate profiles that closely match your criteria. You can then proceed to schedule interviews with these candidates, allowing you to get better acquainted with them and make an informed decision regarding your preferred assistant.

What are the benefits of working with an assistant?

Working with an assistant brings a multitude of benefits that can greatly enhance your productivity and business growth. Here are just a few advantages:

Get more done: With an assistant by your side, you can delegate tasks and responsibilities, effectively doubling your capacity to accomplish important work.
Grow your business: By offloading routine and administrative tasks to your assistant, you can shift your focus towards strategic initiatives and business expansion.
Save time: An assistant can handle time-consuming activities, freeing up your schedule and allowing you to invest your time where it matters most.
Focus on core tasks: With delegated tasks taken care of, you can concentrate on high-value activities that align with your expertise and contribute directly to your business goals.
Increase productivity: By leveraging the support of an assistant, you can streamline your workflow, optimize efficiency, and achieve more in less time.
Reduce costs: Instead of hiring a full-time employee, working with an assistant allows you to access the support you need while minimizing overhead expenses.

These benefits collectively empower you to achieve better work-life balance, unlock growth opportunities, and maximize your overall productivity and success.

Can I change my virtual assistant after hiring them?

Rest assured, your satisfaction is our top priority. In the unlikely event that you're not pleased with the assistant you selected, we've got you covered. We will provide free matching for a new assistant within the first 3 months after signing up. Our ultimate goal is to ensure that you find the perfect match and receive the best assistant for your specific needs. We're committed to your success and will work diligently to make sure you're completely satisfied with the assistant who supports you.

What happens if I want to hire the assistant as an employee?

If you're delighted with your assistant and wish to hire them as an employee, you're absolutely free to do so. Once we've successfully matched you with an assistant, you have the flexibility to establish the working relationship that best suits your needs. Whether you decide to hire them as an employee or a contractor is up to you and your assistant. We're here to support you throughout the process.

What kind of tasks do virtual assistants help with?

Our assistants provide support in operations, sales, marketing and admin. To see the full list of tasks, check out this tasks page.

I’m looking for an assistant to provide services that aren’t listed on the website. What should I do?

We're always eager to accommodate your specific needs, even if they extend beyond the services listed on our website. Simply fill out our request task form, detailing the specific tasks you require, and we'll take it from there. We'll let you know if any of the assistants in our talent pool can fulfill the needs. Our goal is to ensure we meet all your requirements and provide you with the assistance you need, tailored to your unique preferences.

Candidates FAQ

These cover general questions that candidates have.

How can I apply to be added to the pool of assistants?

Simply fill out the candidate sign up form and we will reach out with the next steps.

When will I hear back after applying to join the candidate pool?

Our onboarding process occurs once a month, so you can expect to hear from us during the following month after submitting your application. For instance, if you apply in August, you can anticipate a response in September. We will promptly contact all applicants through email, providing precise dates for the assessment, interview, and onboarding stages.

What are you looking for when assessing candidates?

When assessing candidates, we look for a combination of key qualities and skills that make them an ideal fit for the role. Specifically, we seek candidates who are smart, possess excellent communication skills, demonstrate a strong learning mindset, and have the necessary hard skills required to fulfill the specific role they are applying for.

Can I apply if I do not have work experience?

Currently, our priority is to consider candidates with a minimum of 1 year of work experience. If you're new to the field, we encourage you to join our professional community, where you'll receive notifications regarding resources and openings specifically suited for entry-level individuals. We believe in fostering a supportive environment for all skill levels and are committed to providing opportunities for growth and development within our community.

What happens if I am not selected to join the pool of candidates?

If you are not selected, don't worry! You can still join our community and gain access to valuable resources designed to help you upskill and enhance your abilities. We believe in continuous growth and development, and our community is here to support you on your journey. Additionally, you are welcome to reapply after a period of 6 months. We understand that circumstances may change, and we encourage you to try again when you feel ready.

How long does it take to get a client once I join the pool?

The duration to secure a client after joining the pool can vary. It primarily depends on the extent to which your skills match the specific requirements that clients are seeking. While we make every effort to facilitate client connections promptly, the timeframe is influenced by factors such as demand and the specific skill sets that you have. Rest assured, we are dedicated to expediting the process and connecting you with clients as quickly as possible to kickstart your journey as an assistant.

How much does it cost to join the candidate pool?

It is free! Sign up today by filling out the candidate sign up form and we will send a follow up with the next steps.

Do you still provide training for new assistants?

Currently, we are not offering training for new assistants. However, we have plans to reintroduce training in 2024. To stay updated and be notified when training becomes available, we encourage you to join our professional community. By doing so, you'll be among the first to know when we bring back the training program. We value your interest in enhancing your skills and are committed to supporting your growth as an assistant.

Still have questions?

If you can't find the answers you need, don't worry – we're just an email away. Reach out to us, and our friendly team will be more than happy to assist you. Your satisfaction is our top priority, and we're here to ensure you have all the information you need to make the most of our services.